AI agent development for US teams that need agents to actually work.

Honest answer: our Mohali team runs IST, which gives a native two-to-three-hour window with US Eastern late afternoon. For US clients that need full US-business-hours coverage, we run a dedicated US-hours pod out of our Frisco, TX office and a tech-lead-on-call rotation covering 9am to 6pm Central — not a junior support shift, the same senior engineers building your agent. Twice-weekly demos run in US business hours; written updates land before your standup. If your engagement genuinely cannot survive without same-zone synchronous coverage at all hours, we will say so on the first call so you can pick a US-only consultancy instead.

Three layers, none of them optional. First, every tool is typed against a JSON schema and the agent's call is validated before execution — a malformed argument is rejected, not coerced. Second, a refusal layer fires when retrieval confidence drops below threshold, when input matches a red-team injection pattern, or when the tool call falls outside the agent's allowlist for the current user role. Third, destructive actions (write to EHR, charge a card, send a regulated message) require either a human-in-the-loop approval or a second-model verification step. Every model call, tool call, and tool result is audit-logged with timestamps and user context for SOC 2 evidence and HIPAA forensic review.

Our engagement controls are SOC 2-aligned and HIPAA-aligned. We sign BAAs before any PHI is shared, we pin LLM inference to a US region when the engagement requires it, and we will run the entire agent build inside your AWS, Azure, or GCP account if your security team requires customer-managed encryption and a zero-egress data path. Audit logs export to your SIEM. For clients with strict no-third-party-API requirements, self-hosted Llama 3 on vLLM is supported — the agent tool-calls with no inference data leaving your VPC.

Your call. We default to AWS US-East-1 or US-West-2 for US clients, but we will run inside your AWS, Azure, or GCP account in any US region you specify. For clients with strict data-residency requirements (federal, healthcare, defense-adjacent), we deploy single-region with no cross-region replication and no agent egress to non-US LLM endpoints — Claude and GPT-4o have US-region endpoints we route to explicitly, or we self-host Llama 3 on vLLM inside your VPC for zero third-party inference. Tool calls hit your APIs, not a vendor proxy.

Senior engineering rates at Aiinfox are roughly 30 to 50 percent lower than equivalent Bay Area, NYC, or Boston AI agent consultancies — real, but not the headline. The headline is the delivery model: senior engineers only, fixed-price six-week agent scopes, overrun cost on us if we miss for reasons on our side. Most Bay Area shops bill timesheets, run discovery-then-discovery-then-build phases, and either burn a junior pool behind a senior nameplate or churn senior staff onto bigger accounts mid-engagement. We bill shipped agents and keep the same engineers on your build through launch.

Yes — agent takeover audits are routine. Step one is reading the agent code, the tool schemas, the prompt stack, the eval results (if any), and the cost telemetry. Step two is shipping the smallest valuable change to prove we understand the system — usually adding the refusal layer or the eval harness that the previous vendor skipped. Step three is the longer-term rebuild plan if one is needed. Most agent takeovers we see did not need a rewrite — they needed typed tool calls, evals, and a senior engineer on the build. We will be honest on the first call about which category your project lands in.

Yes. MSA-plus-SOW for ongoing relationships, single-document fixed-price agreements for one-off agent pilots. Standard terms cover IP assignment (your agent, your IP), limitation of liability, indemnification, data handling, and a 30-day production warranty. Net-30 invoicing for established engagements; pilots are typically 50 percent upfront, 50 percent on acceptance. We are a registered Indian entity (Aiinfox Pvt. Ltd.) invoicing US clients in USD via wire transfer — no W-9 or 1099 entanglement because we are a foreign corporation.

Healthcare (HIPAA-aligned medical-inquiry agent with 98.4% citation accuracy in production), telco support (68% L1 deflection sustained over nine months on a 2M-subscriber SMS bot), insurance voice (sub-1-second p95 outbound agent saving 1,400 staff-hours per month), and EdTech (47% completion lift on an adaptive interview agent we ship ourselves under the Mockinto brand). Reference calls available under NDA. 50+ production systems shipped across 12 verticals — see the documented case studies for the engineering and business outcomes we can show publicly.