Autonomous AI agents that manage inventory, marketing, and customer service.

An agent swarm running inventory replenishment, lifecycle marketing, and Tier-1 customer service for a growing DTC brand.

−42%ops headcount required to run the same volume

At a glance

The challenge, approach & outcome.

Challenge
A DTC brand growing 8% MoM was being held back by operational drag — inventory decisions, marketing campaign setup, and customer-service response times. Hiring couldn't keep up; mistakes were getting expensive.
Approach
Designed a bounded agent swarm: an inventory agent forecasting replenishment, a marketing agent drafting and scheduling lifecycle flows against customer segments, and a customer-service agent fronting Zendesk with handoff rules. Every agent's actions are logged, reviewed weekly, and gated by approval thresholds.
Outcome
Operations now run with 42% less headcount for the same volume. AI-personalised lifecycle flows drove an 18% lift in average order value. Tier-1 customer service is 24×7 with sub-3-minute first response.

Deliverables

Stack

Have a similar problem?

30-minute discovery call. No NDA gatekeeping. We'll tell you straight whether we're a fit.