Eye Care Clinic Group · Healthcare · Multi-clinic
An AI chat agent that books eye-care appointments — and answers the questions before them.
Conversational appointment-scheduling and inquiry agent that cut front-desk workload and dropped average booking time by 4 minutes.
61%
of appointments booked without staff involvement
−4 min
average time to book per appointment
24×7
always-on inquiry coverage
Healthcare · Multi-clinic
Eye Care Clinic Group
Client
Eye Care Clinic Group
Healthcare · Multi-clinic
Headline metric
61%
of appointments booked without staff involvement
Deliverables
4
shipped to production
Stack
5+ tools
across the build
Challenge
A multi-clinic eye-care group was losing patient bookings to voicemail after hours and burning front-desk hours on the same recurring questions — insurance accepted, location hours, glasses fitting policies, post-op care. The team needed coverage outside hours and faster handling inside them, without hiring up.
Approach
Built a Claude-backed RAG agent grounded in clinic policies, location pages, and an integration to the appointment system. Multi-turn memory, structured slot extraction for date / location / clinician, and a clean handoff to humans for clinical questions. Deployed on the clinic websites and WhatsApp Business.
Outcome
61% of all new appointments now booked end-to-end by the agent, average booking time down 4 minutes, and an 18% lift in after-hours inquiries that converted into appointments the next morning. Front-desk staff redeployed to higher-value patient work.
61% of all new appointments now booked end-to-end by the agent, average booking time down 4 minutes, and an 18% lift in after-hours inquiries that converted into appointments the next morning. The team owned this end-to-end.
Eye Care Clinic Group
Healthcare · Multi-clinic
of appointments booked without staff involvement
average time to book per appointment
always-on inquiry coverage
What we shipped.
- Conversational appointment agent
- WhatsApp + web integration
- Clinical handoff workflow
- Admin & analytics dashboard
The tools we used.
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