An AI chat agent that books eye-care appointments — and answers the questions before them.

Conversational appointment-scheduling and inquiry agent that cut front-desk workload and dropped average booking time by 4 minutes.

61%of appointments booked without staff involvement

At a glance

The challenge, approach & outcome.

Challenge
A multi-clinic eye-care group was losing patient bookings to voicemail after hours and burning front-desk hours on the same recurring questions — insurance accepted, location hours, glasses fitting policies, post-op care. The team needed coverage outside hours and faster handling inside them, without hiring up.
Approach
Built a Claude-backed RAG agent grounded in clinic policies, location pages, and an integration to the appointment system. Multi-turn memory, structured slot extraction for date / location / clinician, and a clean handoff to humans for clinical questions. Deployed on the clinic websites and WhatsApp Business.
Outcome
61% of all new appointments now booked end-to-end by the agent, average booking time down 4 minutes, and an 18% lift in after-hours inquiries that converted into appointments the next morning. Front-desk staff redeployed to higher-value patient work.

Deliverables

Stack

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