An outbound voice agent that holds a real conversation.

End-to-end STT → LLM → TTS pipeline that books callbacks, handles objections, and writes notes back to Salesforce — with sub-1-second p95 latency.

1,400staff hours saved per month

At a glance

The challenge, approach & outcome.

Challenge
An EU insurer was paying a 60-person callback team to handle policy renewals and missed-claim follow-ups. They had a 22% pickup rate, 8% conversion, and a 9-week training ramp per new hire. The team couldn't scale into new markets.
Approach
Built an end-to-end STT (Deepgram) → Claude → TTS (ElevenLabs) pipeline on LiveKit with sub-1s p95 latency. The agent handles objections from a structured playbook, books callbacks into Calendly, and writes notes back to Salesforce. SOC 2-aligned audit logs on every call.
Outcome
1,400 staff hours saved per month, 28% conversion lift on renewals, and the agent now runs 18 hours a day across three languages. The human team moved up to complex claims work — and morale went with it.

Deliverables

Stack

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