AI development company for Melbourne financial services, healthcare & gov-adjacent.

We do not operate a Melbourne office. Aiinfox runs from our Mohali, India HQ and a Frisco, TX office. For Melbourne clients, we deliver with a strong native four-hour afternoon AEDT overlap and the same senior engineers run twice-weekly demos in Melbourne business hours. For on-site engagements at Docklands, Melbourne CBD, or Cremorne offices (kickoff, milestone reviews, security walk-throughs), we travel to Melbourne on a scheduled cadence rather than maintaining a sub-scale local team. The senior engineer on your kickoff call is the senior engineer through launch — no swap-outs to a local junior pool.

Strong. Indian Standard Time is UTC+5:30, Melbourne AEDT is UTC+11, so our 9:30am IST is your 3pm AEDT — that gives roughly a four-hour afternoon overlap with the Melbourne working day every weekday. In Australian Eastern Standard Time (winter, UTC+10), our 9:30am IST is your 2pm AEST, still a workable afternoon overlap. Daily standups and twice-weekly demos run inside your business hours. Written async updates land before your morning. For engagements that need synchronous morning coverage in Melbourne as well, we can extend to early IST starts on a planned cadence.

Yes. Our engagement defaults are aligned with the Privacy Act 1988, the 13 Australian Privacy Principles, and the Notifiable Data Breaches scheme. DPAs are signed before any personal information is shared, and we run a Privacy Impact Assessment for engagements processing personal information at scale or involving sensitive information. For APP 8 (cross-border disclosure of personal information), we explicitly map the data flow and the safeguards in place — your DPA spells out exactly where personal information is processed and which third-party endpoints (if any) receive it. For NDB obligations, the incident response playbook includes the 30-day assessment window and the OAIC notification path. For Victorian-specific health information, we layer the Victorian Health Records Act controls on top of the federal Privacy Act baseline.

Your call on the region. AWS ap-southeast-4 (Melbourne) is the standard option for in-state Victorian residency. AWS ap-southeast-2 (Sydney) remains the broadest-catalogue AU primary region for clients without an in-state residency requirement. Azure Australia East (Sydney) and Azure Australia Central (Canberra) are supported for federal-adjacent work. GCP australia-southeast1 (Sydney) is the standard GCP option. For inference, we route Claude or GPT-4o to an Australian or US region depending on your DPA, or we self-host Llama 3 on vLLM inside your Melbourne or Sydney VPC for zero third-party inference. No Australian personal information silently crosses the border unless your DPA explicitly permits it.

Yes. We have shipped KYC automation, AUSTRAC-aware transaction monitoring, fraud signal extraction, and deterministic-output compliance copilots for fintech and lending operators in the Australian market. Every model and tool call is audit-logged with input, output, prompt version, and operator identity — so the responsible person under APRA CPS 234 (information security) or CPS 230 (operational risk, including third-party material arrangements) has the evidence they need for a supervisory examination. For the CPS 230 third-party material arrangement obligations specifically, we provide the documentation, audit-trail patterns, and incident response playbook your governance committee needs. Humans approve everything that touches a regulated outcome.

Aiinfox itself does not currently hold an IRAP assessment — we are a foreign engineering provider, not an Australian-hosted SaaS, so IRAP assessment of our own platform is not the relevant control. What we do for Victorian government-adjacent or PROTECTED-classified Melbourne clients is structure the engagement to fit inside an existing IRAP-assessed cloud boundary (typically AWS Australia ap-southeast-2 or ap-southeast-4 with PROTECTED classification, or Azure Australia Central with the equivalent). The deployment runs inside the customer's IRAP-assessed environment; our engineers connect over a privileged-access path that the customer's security team controls. If your engagement requires our own IRAP assessment, we will say so on the first call.

Most v1 engagements at Aiinfox land between AUD 40,000 and AUD 180,000 fixed-price for a focused build — an AI agent, a RAG system, a voice pipeline, or a bespoke ML model. Larger multi-quarter engagements with fine-tuning, custom evals, and APRA-aware or IRAP-boundary compliance work typically reach AUD 220,000 to AUD 400,000. Pilots are usually AUD 15,000 to AUD 28,000 with acceptance criteria written into scope. Melbourne clients invoice in AUD via bank transfer or USD by preference. We are a registered Indian entity invoicing as a foreign corporation — GST does not apply on B2B services supplied from India to Australia (general rule; your tax adviser should confirm).

Yes — takeover audits are routine. Step one is reading the code, the data pipelines, the eval results (if any exist), the prompts, and the cost telemetry. Step two is shipping the smallest valuable change to prove we understand the system in a way the previous vendor did not. Step three is the longer-term plan — incremental stabilisation, a parallel rebuild, or shutting it down and starting over. Most Australian takeovers we have seen did not need a full rewrite; they needed evals, guardrails, observability, and a senior engineer who stayed on the build past the discovery phase. We will be honest on the first call about which is the right move.